1. About these Terms
These Terms of Use (“Terms”) govern your access to and use of the ENDIA FLOW mobile application (the “App”) and the website endiaflow.com (the “Site”).
This English version applies to users in the United States, Australia, New Zealand, India, Singapore, and Hong Kong.
The App and Site are operated by Nascimento e Memolo Desenvolvimento de Programas de Computador Ltda (“ENDIA”, “we”, “us”, or “our”), CNPJ 68.454.409/0001-11, Alameda Professor Lucas Nogueira Garcez, 865, Sala 01, Vila Thais, Atibaia – SP, 12942-020, Brazil.
By creating an account, purchasing a subscription, or using the App, you agree to these Terms and acknowledge the Privacy Policy. Use of the Site is also subject to these Terms and the Privacy Policy. If you do not agree, do not use the App or the Site.
If you download the App from the Apple App Store, these Terms also constitute the End User License Agreement (“EULA”) between you and ENDIA for the App. This EULA is entered into between you and ENDIA only, and not with Apple. ENDIA, not Apple, is solely responsible for the App and its content, subject to the provisions below applicable to Apple App Store users.
2. Eligibility
You must be at least 18 years old to use the App.
On the account screens, continuing means you confirm that you are 18 or older, agree to these Terms, and acknowledge the Privacy Policy.
3. Wellness purpose
ENDIA FLOW is designed and offered as a wellness and self-awareness experience.
It is not intended to function as a medical device and is not intended for medical diagnosis, treatment, cure, prevention, medical monitoring, or emergency use.
Heart rate (HR) and heart rate variability (HRV) signals from supported platforms, camera-based readings, state labels, and session results are used for wellness and personal reflection only. Camera-based readings and App-derived outputs may be estimates and may be inaccurate. None of these signals or outputs is intended for medical use or should be used to make medical or health decisions.
The App does not replace professional medical, psychological, or psychiatric care.
If you are experiencing a medical or mental-health emergency, contact local emergency services.
4. Health and sensory safety
The App uses light, color, motion, visual patterns, and sound.
- Photosensitivity: visual elements may trigger seizures in people with photosensitive epilepsy or light sensitivity. If you or anyone in your family has a history of epilepsy or seizures, consult a doctor before use. Stop immediately if you experience dizziness, altered vision, eye or muscle twitching, disorientation, or any involuntary movement.
- Audio safety: Sessions may include ambient, rhythmic, stereo, or binaural audio elements. Headphones are optional unless otherwise stated. If you use headphones, keep the volume at a comfortable level and avoid prolonged listening at high volume. Stop the session if you experience hearing discomfort, ringing in the ears, headache, dizziness, or other unusual symptoms. Audio features are provided for the wellness experience only and are not intended to produce a medical or therapeutic effect.
- Do not use the App while driving, operating vehicles or machinery, or in any situation that requires your full attention.
- Stop using the App if you feel discomfort of any kind.
5. How the App works
The App starts from your Body/Mind check-in.
If you choose an optional camera or wearable reading through a supported health platform such as Health Connect or HealthKit / Apple Health, that signal may inform the session.
ENDIA does not promise that your state will change.
Readings may be inaccurate because of device limitations, movement, lighting, sensor placement, signal quality, or other factors.
Camera and wearable access are optional. You can withdraw permissions through the App where available or through your device or health-platform settings.
How we handle this data is described in the Privacy Policy and, where applicable, the Consumer Health Data Privacy Policy.
6. Your account
You may create an account using email and a flow pass, Google Sign-In, or Sign in with Apple on iOS when that option is available.
You are responsible for the information you provide and for keeping your account secure.
Notify support@endiaflow.com if you believe your account has been used without authorization.
You may delete your account at any time through the in-App account deletion flow or through the Account Deletion page on the Site.
Deleting your ENDIA account does not cancel an active Store subscription.
7. Plans
Paid features are offered through auto-renewing subscriptions processed by Google Play or the Apple App Store (each, a “Store”).
- Standard includes Return 63 and Deep Return 181.
- Premium includes the Standard sessions plus Sovereign Presence 363.
- Monthly and yearly subscription options may be offered depending on Store availability.
What each plan includes is shown in the App before purchase.
The price applicable to your country or region is displayed by the applicable Store and may vary by country or region. We do not list subscription prices in these Terms.
8. Subscriptions, billing, and trials
Purchases are processed by a Store, not directly by ENDIA.
Price, currency, applicable taxes, and billing period are shown by the Store before you confirm your purchase.
Subscriptions renew automatically unless you cancel according to the applicable Store’s rules.
You can manage or cancel your subscription through your Store account settings.
Deleting your ENDIA account does not cancel an active Store subscription.
A free trial may be offered where eligible and as shown by the applicable Store.
Trial length, eligibility, availability, included features, and any conversion to a paid subscription are subject to the offer shown for the selected plan and the applicable Store's rules.
Deleting an ENDIA account does not reset Store trial eligibility.
If a trial converts to a paid subscription, the Store will charge the price shown to you unless you cancel before the trial ends in accordance with the Store’s rules.
9. Cancellation and refunds
Refund requests for purchases made through the Apple App Store or Google Play are generally handled in accordance with the applicable Store’s policies and processes. Depending on the Store, applicable law, and the circumstances of the purchase, a refund may be processed or facilitated by the Store or by ENDIA. For support, contact support@endiaflow.com.
Nothing in this section affects any non-excludable rights or remedies you may have under applicable law, including rights under the Australian Consumer Law and the New Zealand Consumer Guarantees Act 1993 where those laws apply to you.
10. Acceptable use
You agree not to:
- copy, modify, reverse engineer, decompile, or create derivative works of the App except where applicable law expressly permits it;
- use the App for an unlawful purpose or to make clinical, diagnostic, treatment, or emergency decisions about yourself or another person;
- bypass subscription, payment, entitlement, authentication, or security controls;
- access or attempt to obtain another person’s account, health information, or private data without authorization;
- interfere with, overload, disable, damage, or compromise the security or operation of the App, Site, or related infrastructure;
- resell or commercially exploit the App without ENDIA’s written permission.
11. Intellectual property and license
The App, Site, ENDIA and ENDIA FLOW names, trademarks, logos, Orb, visual identity, sounds, text, graphics, software, and other content are owned by ENDIA or its licensors.
Subject to these Terms, ENDIA grants you a personal, limited, revocable, non-exclusive, non-transferable license to use the App and Site for their intended personal purposes.
No other rights are granted.
12. Changes
We may update the App, its features, plans, or services to improve the experience, fix issues, maintain security, or comply with applicable law.
We may also update these Terms.
For material changes, we will provide reasonable advance notice through the App, by email, or on the Site where required by applicable law.
If applicable law requires a specific notice period, renewed acceptance, or additional consent, we will follow those requirements.
If you do not agree with revised Terms, you may stop using the App and, where applicable, cancel your subscription.
The current version of these Terms will be available on the Site with its effective date.
13. Disclaimers and limitation of liability
To the maximum extent permitted by applicable law, the App and Site are provided on an “as available” basis.
We do not guarantee uninterrupted or error-free operation, the accuracy of readings, or any particular wellness result.
To the maximum extent permitted by applicable law, ENDIA is not liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising from use of or inability to use the App or Site.
Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud, or any liability, statutory guarantee, consumer right, or remedy that cannot lawfully be excluded or limited under the law of your country or region.
This includes non-excludable guarantees under the Australian Consumer Law and the New Zealand Consumer Guarantees Act 1993 where those laws apply.
14. Suspension and termination
We may suspend or terminate access if we reasonably believe you have seriously breached these Terms, misused the service, created a security risk, or used the service unlawfully.
Except in cases involving a serious breach, security risk, fraud, abuse, or legal requirement, we will provide notice beforehand and a reasonable opportunity to address the issue where practicable.
You may stop using the service and delete your account at any time.
Deleting the account does not cancel an active Store subscription.
15. Apple App Store
If you downloaded the App from the Apple App Store:
- (a) these Terms and EULA are between you and ENDIA only, not Apple. ENDIA, not Apple, is solely responsible for the App and its content;
- (b) the license granted to you is a non-transferable license to use the App on Apple-branded products that you own or control, as permitted by the Usage Rules in the Apple Media Services Terms and Conditions, except that the App may be accessed and used by other accounts associated with the purchaser via Family Sharing or volume purchasing, where permitted;
- (c) ENDIA, not Apple, is responsible for providing any maintenance and support services for the App required under these Terms or applicable law. Apple has no obligation to provide maintenance or support;
- (d) to the maximum extent permitted by applicable law, Apple has no warranty obligation regarding the App. If the App fails to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price for the App to you, if any. To the maximum extent permitted by applicable law, Apple will have no other warranty obligation with respect to the App, and ENDIA will be solely responsible for any other claims, losses, liabilities, damages, costs, or expenses attributable to any failure to conform to any warranty;
- (e) ENDIA, not Apple, is responsible for addressing claims relating to the App or your possession or use of the App, including product-liability claims, claims that the App fails to conform to applicable legal or regulatory requirements, and claims arising under consumer-protection, privacy, or similar legislation, including in connection with the App’s use of HealthKit;
- (f) if a third party claims that the App or your possession or use of it infringes that third party’s intellectual-property rights, ENDIA, not Apple, will be solely responsible for the investigation, defense, settlement, and discharge of that intellectual-property infringement claim;
- (g) you represent and warrant that you are not located in a country subject to a U.S. Government embargo or designated by the U.S. Government as a “terrorist supporting” country, and that you are not listed on any U.S. Government list of prohibited or restricted parties;
- (h) you must comply with applicable third-party terms when using the App, including terms applicable to your device, internet or mobile-data service, App Store account, HealthKit, or other connected services;
- (i) you and ENDIA acknowledge and agree that Apple and Apple’s subsidiaries are third-party beneficiaries of these Terms and EULA and that, upon your acceptance of these Terms and EULA, Apple will have the right, and will be deemed to have accepted the right, to enforce this EULA against you as a third-party beneficiary.
16. Governing law and disputes
These Terms are governed by the laws of Brazil.
This does not affect mandatory consumer-protection, privacy, statutory guarantees, jurisdictional rights, or other rights that apply to you under the law of your country or region.
If you are a consumer, you may bring a claim in the courts of your place of residence where applicable law gives you that right.
Before taking legal action, you may contact support@endiaflow.com so that we can attempt to resolve the issue.
To the extent permitted by applicable law, the English version of these Terms prevails for users in the United States, Australia, New Zealand, India, Singapore, and Hong Kong.
17. General
- If any provision of these Terms is found invalid or unenforceable, the remaining provisions remain in effect.
- These Terms should be read together with the Privacy Policy, the Account Deletion page, and, where applicable, the Consumer Health Data Privacy Policy, which provide additional information and disclosures relating to the App and Site.
- Our failure to enforce a provision is not a waiver of that provision or of our right to enforce it later.
- You may not assign these Terms without our consent.
- We may assign these Terms in connection with a merger, acquisition, corporate reorganization, or sale of assets, provided this does not reduce rights that applicable law gives you.
- We are not liable for delays or failures caused by events beyond our reasonable control, except where applicable law provides otherwise.
18. Related documents
- Privacy Policy
- Account Deletion
- Consumer Health Data Privacy Policy — United States, where applicable
19. Contact
Nascimento e Memolo Desenvolvimento de Programas de Computador Ltda
CNPJ 68.454.409/0001-11
Alameda Professor Lucas Nogueira Garcez, 865, Sala 01, Vila Thais, Atibaia – SP, 12942-020, Brazil
Support: support@endiaflow.com · Privacy / data-protection contact: privacy@endiaflow.com · Phone: +55 11 97380-1961